1.1. You have the statutory right to cancel your order at any time within fourteen (14) days of placing your order by e-mailing us at email@example.com, in which case we will provide you with a full refund. Should you cancel your order after we have dispatched the products to you, then you must first return the products to us before we will refund you, and we will deduct from your refund a reasonable fee for dispatch and delivery of the product. Please contact us at firstname.lastname@example.org quoting your order number, and we will provide you with instructions so that you can return the products to us.
1.2. If for the Ageless has shipped the wrong products or products have arrived in a damaged condition, the package and products must be returned to for the Ageless for inspection within THIRTY (30) days of the dispatch date. Please contact us at email@example.com quoting your order number, and we will provide you with instructions so that you can return the products to us. In the event we find that we are at fault, we will offer you the choice of either a refund or a replacement product.
1.3. In addition to your rights in paragraphs 1.1 and 1.2, once an order has been dispatched you may return the ordered products within THIRTY (30) days of purchase. To be accepted, returned products must be unopened with seals intact and in a good, unopened, sealed, re-saleable condition, with proof of purchase. If an item has been used/opened, we cannot accept a return due to potential denaturing of the product. If a return is agreed, a Product Credit Note will be issued, (minus charges for dispatch). To return goods please contact us via email at firstname.lastname@example.org quoting your order number, and we will provide you with instructions so that you can return the products to us.
2. Refunds (if applicable)
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your return is approved, then your refund will be processed, and credit will automatically be applied to your original method of payment, within a certain amount of days (less any agreed deductions as per section 1 of this Policy above).
3. Late or missing refunds (if applicable)
3.1. If you haven’t received a refund yet, first check your bank account again.
Then contact your payment provider and (if different) your bank, as it may take some time before your refund is officially cleared in your account.
3.2. If you’ve taken these steps and you still have not received your refund, please contact us by e-mail at email@example.com.
4. Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded (with the exception of your statutory cancellation rights in paragraph 1.1 above, which apply to all products).
5.1. You will be responsible for paying for your own postage and packing costs when returning your item, and these costs are strictly non-refundable. Our returns address will be provided to you by e-mail along with a returns number when you contact us.
For more information, please contact us.